Welcome to our FAQ section! At SnacksDrinkSale.com, we’re passionate about delivering your favorite treats quickly and safely. Below you’ll find answers to our most common questions about our delicious products, speedy delivery, and customer service.
Product Questions
What types of snacks do you offer?
We specialize in a wide variety of delicious treats including chocolates (Lindt, Mars), candies, chips, cookies, crackers, gourmet gifts, jerky, fruit snacks, and breakfast cereals. Our menu is carefully curated to satisfy all your snack cravings!
Are your products fresh?
Absolutely! We store all our products in climate-controlled warehouses and carefully inspect each item before shipping. Our fast processing (1-2 days) ensures your snacks arrive in perfect condition.
Do you offer gift options?
Yes! We have a wonderful selection of edible gifts and gourmet gift packages perfect for any occasion. These make excellent presents for friends, family, or coworkers.
Shipping & Delivery
Where do you ship?
We deliver to snack lovers worldwide! However, we currently cannot ship to Asia and some remote areas due to logistical constraints.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, arriving in 10-15 days after dispatch with tracking and insurance.
- Free Shipping: For orders over $50, via EMS, arriving in 15-25 days after dispatch.
How long does order processing take?
We process orders within 1-2 business days from our Wheaton, US facility. You’ll receive tracking information as soon as your package ships!
How are fragile items packaged?
We use specially designed packaging to protect delicate items like gourmet gifts and fragile cookies during transit. Your treats will arrive in perfect condition!
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information.
Can I create an account?
Yes! Creating an account lets you track orders, save favorites, and check out faster. Look for the “Create Account” option during checkout.
Returns & Refunds
What is your return policy?
We stand behind every product we sell. If you’re not completely satisfied, you may return items within 15 days of delivery for a refund or exchange.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order details. We’ll guide you through the simple return process.
What if my order arrives damaged?
We’re so sorry if this happens! Please contact us immediately at [email protected] with photos of the damaged items and we’ll make it right.
Still have questions? Our snack-loving customer service team is happy to help! Email us at [email protected] or write to us at 1528 Seneca Drive, Wheaton, US 60187.
Happy snacking from all of us at SnacksDrinkSale.com!