At SnacksDrinkSale.com, we want every bite of your Lindt chocolates, every crunch of your Mars snacks, and every sip of your Gerber products to be absolutely delightful. While we carefully package our gourmet goodies for their journey to your door, we understand that sometimes you might need to make a return or exchange.

Our Return Policy At a Glance

  • Return Window: 15 days from delivery date
  • Return Methods: Standard shipping (customer responsible) or free return label for defective items
  • Refund Processing: 3-5 business days after we receive your return
  • Exchange Options: Product replacement or store credit

How to Return Your Items

Follow these simple steps to return your snacks and treats:

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your return request (see template below).
  2. Package Securely: Repack items in their original packaging with all protective materials.
  3. Ship Back: Send to our snack headquarters at:
    SnacksDrinkSale Returns
    1528 Seneca Drive
    WHEATON, US 60187
  4. Track Your Return: Keep your shipping tracking number for reference.

Return Request Email Template

Subject: Return Request for Order #[Your Order Number] Dear SnacksDrinkSale Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Details: – Product Name: [Product Name] – Quantity: [Number of Items] – Reason for Return: [Please specify: wrong item, damaged, quality issue, etc.] Please advise on next steps for my [return/exchange] request. Best regards, [Your Full Name] [Your Contact Information]

Refund Information

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

Prefer a different snack? We offer hassle-free exchanges:

  1. Follow the standard return process above
  2. Specify “Exchange” in your email and indicate your preferred replacement item
  3. We’ll ship your new item once we process the return

Non-Returnable Items

To ensure food safety and quality, we cannot accept returns on:

  • Opened or partially consumed food items (including Candy & Chocolate, Cookies, and Chips)
  • Perishable goods from our Fresh Groceries and Frozen Foods sections
  • Personalized Edible Gifts or Gourmet Gifts with custom messages

Special Circumstances

Damaged Items? Contact us immediately with photos of the damaged product and packaging at [email protected] – we’ll make it right!

Wrong Item Received? We’ll cover return shipping and expedite your correct order.

Have questions about our return policy? Our snack-loving customer service team is happy to help at [email protected]. We’re committed to making your snack experience as smooth as our finest chocolate!