Welcome to SnacksDrinkSale.com, your premier destination for gourmet snacks and delightful treats from world-renowned brands like Lindt, Mars, and Gerber! We’re committed to ensuring your snacking experience is as smooth as our finest chocolate. Below you’ll find all the details about our shipping and return policies.
Shipping Information
We ship globally (excluding some Asian regions and remote areas) to bring your favorite snacks right to your doorstep.
Order Processing & Delivery Times
- Order Processing: 1-2 business days
- Standard Shipping:
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Shipping Fee: $12.95
- Free Shipping:
- Available for orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
Our Return Policy
While we take great care in packaging your gourmet goodies, we understand that sometimes returns or exchanges are necessary. Here’s everything you need to know:
Return Policy Highlights
- Return Window: 15 days from delivery date
- Return Methods: Standard shipping (customer responsible) or free return label for defective items
- Refund Processing: 3-5 business days after we receive your return
- Exchange Options: Product replacement or store credit
How to Return Your Items
Follow these simple steps for a hassle-free return:
- Contact Us: Email [email protected] within 15 days of receiving your order with your return request (see template below).
- Package Securely: Repack items in their original packaging with all protective materials.
- Ship Back: Send to our snack headquarters at:
SnacksDrinkSale Returns
1528 Seneca Drive
WHEATON, US 60187 - Track Your Return: Keep your shipping tracking number for reference.
Return Request Email Template
Subject: Return Request for Order #[Your Order Number]
Dear SnacksDrinkSale Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]).
Details:
– Product Name: [Product Name]
– Quantity: [Number of Items]
– Reason for Return: [Please specify: wrong item, damaged, quality issue, etc.]
Please advise on next steps for my [return/exchange] request.
Best regards,
[Your Full Name]
[Your Contact Information]
Refund Information
Once we receive and inspect your returned items:
- Processing Time: 3-5 business days
- Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
Exchange Process
Prefer a different snack? We offer hassle-free exchanges:
- Follow the standard return process above
- Specify “Exchange” in your email and indicate your preferred replacement item
- We’ll ship your new item once we process the return
Non-Returnable Items
To ensure food safety and quality, we cannot accept returns on:
- Opened or partially consumed food items (including Candy & Chocolate, Cookies, and Chips)
- Perishable goods from our Fresh Groceries and Frozen Foods sections
- Personalized Edible Gifts or Gourmet Gifts with custom messages
Special Circumstances
- Damaged Items? Contact us immediately with photos of the damaged product and packaging at [email protected] – we’ll make it right!
- Wrong Item Received? We’ll cover return shipping and expedite your correct order.
Need Help?
Have questions about our shipping or return policy? Our snack-loving customer service team is happy to help at [email protected].
We’re committed to making your snack experience as smooth as our finest chocolate!